7c7c7c Privacy Policy

6.1 Account Management

We use your identity and contact data to create, verify, and maintain your 7c7c7c account. This includes processing your registration, sending account confirmation and security alerts, and enabling you to access all platform features available to verified members.

6.2 Processing Transactions

Your financial data is used solely to process deposits and withdrawals via your chosen payment method — bKash, Nagad, Rocket, Upay, or supported Bangladeshi bank accounts. Transaction records are maintained for audit and fraud prevention purposes in accordance with applicable financial regulations.

6.3 Platform Security and Fraud Prevention

Technical data and transaction records allow us to monitor for suspicious activity, prevent unauthorised account access, detect and block fraud, and identify breaches of our Terms & Conditions. This processing is essential to protect both our members and the integrity of the 7c7c7c platform.

6.4 Responsible Gaming

We analyse gaming data and account activity patterns to identify members who may be experiencing gambling-related harm. This allows us to apply responsible gaming interventions — including deposit limits, cooling-off periods, and self-exclusion — in line with our commitment to player welfare. For more information, visit our Responsible Gaming page.

6.5 Customer Support

Communications data is used by our support team to respond to your queries, investigate complaints, process disputes, and provide assistance 24 hours a day, 7 days a week in English. Support records are retained to ensure continuity of service and to assist in resolving recurring issues.

6.6 Service Improvement and Analytics

Aggregated, anonymised technical and behavioural data is used to analyse platform performance, identify usability issues, develop new features, and optimise the overall member experience. This analysis does not identify individual users.

6.7 Marketing Communications

Where you have consented to receive marketing communications, we may send you information about promotions, bonuses, new games, and seasonal offers relevant to Bangladesh — including BPL, IPL, Eid, and Pohela Boishakh promotions. You may withdraw your marketing consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

7.1 Contractual Necessity

Processing your identity, contact, and financial data is necessary to perform our obligations under the Terms & Conditions — most notably to operate your account, accept bets, and process payments in Bangladeshi Taka.

7.2 Legitimate Interests

We process technical and transaction data to protect the security of the platform, prevent fraud, and ensure fair play. These interests are balanced against your rights and do not override your fundamental privacy interests.

7.3 Consent

Where processing is based on consent — such as optional marketing communications — you are free to withdraw that consent at any time without detriment to your account standing or access to platform services.

7.4 Legal Obligation

Certain processing activities — including KYC verification, transaction record-keeping, and suspicious activity reporting — are carried out to comply with applicable legal and regulatory obligations.

8.1 Payment Processors

To process your deposits and withdrawals, we share the minimum necessary financial data with our payment partners — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported Bangladeshi banks (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank). These partners process data solely for transaction execution and are bound by their own privacy and security obligations.

8.2 Game Providers

Certain anonymised session data (such as a session token or account tier) is shared with third-party game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe — solely for the purpose of delivering the game experience within the 7c7c7c platform. Your full identity and financial data are not shared with game studios.

8.3 Legal and Regulatory Authorities

We may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where we are legally required to do so, or where we have a good-faith belief that disclosure is necessary to prevent harm, protect our legal rights, or cooperate with an ongoing investigation into fraud, money laundering, or other serious offences.

8.4 Service Providers

We engage trusted third-party service providers to support platform operations — including hosting, security monitoring, and customer support tooling. These providers act as data processors on our behalf and are contractually prohibited from using your data for any purpose other than providing the contracted service to 7c7c7c.

9.1 What Cookies We Use

The 7c7c7c platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and collect anonymous analytics data. We use three categories of cookies:

• Essential cookies — required for the platform to function. These include session tokens, login state, and security cookies. They cannot be disabled.
• Analytics cookies — used to understand how members navigate the platform so we can improve the experience. Data collected is aggregated and anonymised.
• Preference cookies — used to remember choices you make on the platform, such as language and display settings.

9.2 Managing Cookies

You can control non-essential cookies through your browser settings. Disabling analytics or preference cookies will not prevent you from using the platform, but some features may not function as intended. Please refer to your browser's help documentation for guidance on managing cookies on your specific device.

10.1 Active Account Data

Data associated with your active 7c7c7c account — including identity, contact, financial, and gaming data — is retained for the full duration of your membership and for a period following account closure as required for legal, audit, and dispute resolution purposes.

10.2 Transaction Records

Financial transaction records, including deposits and withdrawals in Bangladeshi Taka, are retained for a minimum period in line with applicable financial regulations. These records are necessary to support audit, tax, and anti-money-laundering compliance obligations.

10.3 Support Communications

Customer support correspondence is retained for a reasonable period after resolution to ensure continuity of service and to assist in the handling of any follow-up queries or related disputes.

10.4 Anonymised Data

Aggregated, anonymised analytics data — which cannot be linked to any individual — may be retained indefinitely for platform improvement and statistical analysis purposes.

11.1 Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this in a clear, readable format.

11.2 Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.

11.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing and there are no overriding legitimate grounds. Note that we may be required by law to retain certain data even following an erasure request.

11.4 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, in which case we will review whether our interests override your rights in the specific circumstances.

11.5 Right to Data Portability

Where processing is based on your consent or on contractual necessity, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service if you wish.

11.6 Right to Withdraw Consent

Where processing is based on your consent — such as for marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out before you withdrew consent.

12.1 Encryption in Transit

All data transmitted between your device and the 7c7c7c platform is protected by 256-bit SSL/TLS encryption. This applies to account login sessions, payment processing, and all API communications. You should look for the padlock icon in your browser's address bar to confirm that your connection is secure.

12.2 Access Controls

Access to personal data is restricted to authorised 7c7c7c personnel and contractors on a strict need-to-know basis. All staff with access to member data are subject to confidentiality obligations and receive regular training on data protection practices.

12.3 Your Responsibilities

You play an important role in keeping your account secure. You must keep your login credentials confidential and must not share your password with anyone. If you suspect that your account has been accessed without your authorisation, contact us immediately at [email protected] so that we can take protective action.

12.4 Incident Response

In the event of a data security incident that is likely to result in a risk to your rights and freedoms, 7c7c7c will notify affected members without undue delay and will take all necessary steps to contain and remediate the incident.